FEBRUARY 2015 SUNRAYS | 7
ONLINE:
SCTXCA.ORG
I
n October 2014, the Community Association (CA) contracted
with MOSAK Advertising and Insights to facilitate the
Resident Satisfaction Survey. This survey is conducted every
two years to determine resident satisfaction relative to the
various programs, products, facilities and services of the CA.
The Objectives of the study were to:
• Understand the level of satisfaction with each department
and our amenities.
• Understand usage and satisfaction with communication
tools used by the CA.
• Understand the satisfaction with the overall operations.
• Identify areas of improvement.
Every resident was asked to complete the survey online.
MOSAK also offered hard copies of the survey at the Social
Center Monitor’s Desk for those not wishing to complete
electronically. The survey was divided into several sections
corresponding to various departments within the CA. The
survey also featured a demographics section, providing us
with relevant census data.
MOSAK received 2,307 homeowner responses. Results of
the survey were distributed to CA management, staff and
the Board of Directors. This information will help the Board
and management identify areas where the CA is performing
favorably as well as areas where the CA might look to make
improvements. The results of this survey will continue to serve
as a benchmark as we take steps to improve the CA’s services
in 2015 and beyond.
I am pleased to report the results of the survey were quite
positive. Overall, 86% of those responding were satisfied with
the services and facilities of the Community Association. Some
of our findings included the following:
• Gender breakdown was fairly even, with the slight majority
of participants being female (51.8%).
• Participants age 65 to 69 (28%) and 70 to 74 (28.7%) ac-
counted for the largest segments.
• The overwhelming majority of participants (86.1%) are cur-
rently not working - only 4.7% if the respondents indicated
they are working full time.
• When asked about volunteering, close to half of the par-
ticipants (44.0%) indicated they do not participate in any
volunteer opportunities. One-fifth of the participants (20.1%)
volunteer at Sun City Texas.
• Slightly over 80% of the participants live in a household with
two people, while 16.8% indicated they were living alone.
• Over half of the participants (52.7%) have lived in Sun City
Texas for over five years.
• Most participants (61%) do not own any pets, while just
over one-quarter (27%) indicated having one pet.
• The overwhelming majority of respondents (92.9%) live in
Sun City Texas the entire year, though 4.4% live elsewhere
for at least three months, primarily between April and
September.
• The majority of households (53.7%) own one golf cart.
MOSAK will be presenting the Board with key survey results
during the February Board Workshop on Thursday, Febru-
ary 12, at 1 p.m. in the Social Center Ballroom. I encourage
everyone to attend the Workshop and hear this presentation.
In closing, I want to thank those residents who took the time
to complete the annual satisfaction survey, and to assure all
residents that the survey results and comments have been
considered and will be used to help the CA improve its services
to you, our stakeholders. Complete results from the survey
will be available for resident review on our website after the
February 12 presentation.
Take care,
Jim
Let’s Communicate!
Jim Romine, Executive Director
CA NEWS
2014 Resident Satisfaction Survey Results
