Page 61 - Sun Rays May 2013

MAY 2013 SUNRAYS | 61
ONLINE: SCTXCA.ORG
About me
I was raised in Medina, Ohio, before I
was called to go to Colorado to search for
what the mountains had to offer. After
leaving Colorado, I moved to Kentucky
where I graduated from Eastern Ken-
tucky University with a degree in Or-
namental Horticulture. While in school
I met the girl who was to become my
wife, and we got married two weeks after
graduating in 2000. One year later Noah
David was born and, about three weeks
after he was born, we packed up our
house and moved to Texas. A newborn,
a wife, two shelties, and a mother-in-
law―that was a road trip for the books!
One of them almost didn’t make it to
Texas…just kidding! I was in Austin
for three years, then went to Colorado
for some more exploring. I found what I
was looking for, and it brought me back
to Texas six years ago this month. Now,
I enjoy spending time with Noah, riding
bikes and roller coasters and hanging
out in Colorado. When I’m not working,
spending time with Noah, or at church,
you will find me on my bike, running or
swimming. I have just recently started
participating in triathlons and will com-
pete in six triathlons this summer, end-
ing with two half Ironmans. My ultimate
goal is to compete in a full Ironman in
Kona, Hawaii, within three years.
How long have you been with
the CA?
Last month, I celebrated my sixth anni-
versary with the CA. When I first start-
ed working here, my office was located
right off the kitchen where David Hahn’s
office is now. It was a very compact office
space―three employees within 15 feet
of each other―we were a very close knit
group. Then, we packed our belongings
and moved to my spacious desk in the
golf maintenance shop overlooking the
driving range at Legacy Hills, and nu-
merous wild animals.
What does your job entail?
As a customer service technician, I
work diligently answering phone calls
regarding landscaping and irrigation
issues, as well as responding to the resi-
dent service requests that are received
daily. I also attend various meetings each
week, including LandscapedMaintained
Homes meetings, town halls, and nu-
merous face-to-face discussions with
contractors. I also work diligently to
keep residents informed through weekly
eblasts and monthly Sun Rays articles.
I look forward to responding to all Ser-
vice Requests that are turned in to the
Member Services Office or submitted
online. My primary goal is to provide
timely, efficient service to each Sun City
Texas resident who owns a Landscaped
Maintained Home.
Challenges about your job?
Unlike most jobs where you have three
bosses at most, I am privileged to have
more than 740 bosses plus the big boss,
Catrin. I recognized very early on that
I wasn’t going to satisfy everyone and,
once I realized that, it made my job much
easier. I try everyday to do the right
thing and, when I go home each night
and reflect on my day, I believe I have
accomplished that goal. But, some days
are easier than others.
Favorite part of your job?
That’s a no-brainer for me. There are not
many jobs out there where I can actu-
ally take time and get to know people on
a spiritual and personal level and still
performmy work duties. Since coming on
as staff six years ago, I have established
some pretty deep relationships with our
residents. I foresee our relationships con-
tinuing regardless of where we are in life.
A Day in the Life:
David Longacre
TITLE
Customer Service Technician,
Landscape Maintained Homes
cONTAcT
[email protected]