FAQ's - Frequently Asked Questions
How can I find out which restaurants provide delivery or take-out service?
See Georgetown Chamber of Commerce links:
Can I get yellow bags for my recycling?
At this time no yellow bags are available for distribution. Residents are encouraged to use another plastic bag during this time, then transfer the contents into the yellow bag when the yellow bags are available.
Are housekeepers allowed to clean in my home?
Please contact the county officials: email address [email protected] or call the non-emergency phone number (512) 943-1600.
Are there any confirmed cases for coronavirus in Sun City?
We would not be officially notified by the Williamson Counties and Cities Health District if there was a case in Sun City. To keep up-to-date on current stats provided by our county, please click here: http://www.wcchd.org/COVID-19/dashboard.php.
People need to act as if it does exist in our area because we know there are cases in Williamson County.
What do I need to remember when out walking?
Be safe
- Watch for oncoming vehicles.
- If you are driving, please obey traffic laws, be mindful of the speed limit and stop for all pedestrians in the crosswalk.
- Keep pets on a leash and in your control. Keep them out of the street in case vehicles approach.
- Be a good neighbor and clean up after your pet.
- Maintain social distancing. If you are walking with others or stop to visit, make sure you keep 6-feet from others.
- If walking at night or early morning, wear reflective clothing or carry a flashlight so you can see and be seen.
Can I have guests in my home?
As for guests into Sun City, the CA does not have a formal stance other than all of the Social Distancing requirements from the CDC, state and county. Zero encounters with guests flattens the curve. (See "Flattening the Curve" below)
Are COPs (Volunteer Sun City Citizens on Patrol) still patrolling?
Currently, COPs are NOT patrolling. However, the Georgetown Police Department is patrolling our neighborhoods. Remember to remove your keys from your car and lock your doors.
FINANCE
Do I still owe my HOA dues since the facilities have been closed?
Yes. While the facilities are closed there are still many facets of the business still being managed and maintained, and the expenses of the community do not go away.
I have neighbors that just moved in next to me. How can they get their IDs and access to the website?
Please have them email Cynthia Chapman at [email protected].
She will send the registration forms to them electronically. Once the forms are sent and received back, website instructions and passwords will be sent. This process applies whether they are renting in Sun City or have purchased an existing or new home.
I have a balance on my account that I would like to pay with a credit card.
You can either call Cynthia Chapman at 512-948-7716 and leave a message or email her at Cynthia.[email protected] and she will be in contact with you. Please do not leave a credit card number on the phone. Cynthia will call you directly for that. Due to the closure of the buildings, please allow a couple of days for a response.
I have moved out of my rental in Sun City. How do I get a refund on the deposit I paid?
Please drop your badges in the night deposit black box located just outside of the exterior doors by the Member Services office. The box is checked daily. We will be in contact with you and process a refund over the phone.
GOLF
How can I access the golf cart paths for walking?
Access the cart paths via path entrances only. Do not take shortcuts
through resident-owned property to enter or exit the cart paths.
Are bikes and golf carts allowed on the golf cart paths when walkers are allowed?
No, bikes are never allowed on golf cart paths. Golf carts are not allowed on the golf cart paths at this time. There are no exceptions to this rule.
What are the rules and guidelines for walking on the golf cart paths?
Please adhere to the rules or we will be forced to revoke access.
- Access available at all three courses.
- Monday – Friday: 5 p.m. to sunset.
- Saturday and Sunday: sunrise to sunset.
- No bicycles or golf carts, no exceptions to this rule.
- Pedestrians must stay on the cart path unless to maintain social distancing.
- Resident guests must be accompanied by a resident.
- Residents must carry CA issued resident badge or driver’s license.
- Pets must be on a leash. Please clean up after your pet.
- Social distancing must be adhered to at all times (at least six feet from other people).
When will the golf courses open for play?
FITNESS
Will tickets for classes be extended once we open?
Yes, Beth will review those per resident and per purchase when she receives a request. The same goes for training sessions. Everyone is on a case-by-case basis.
How do I watch channel 18 classes if I don’t have Suddenlink?
Why aren’t we doing at-home workouts?
Please view the Fitness Facebook page and read your weekly fitness communicator.
Can we put more videos on channel 18?
No, as of right now, for the safety of our staff, we are making videos and written workouts at home.
IT
What do I do if I cannot log in to the website or need to update my password?
What do I do if I am unable to purchase tickets for events or memberships?
I am not receiving any communications from the CA, my neighborhoods or clubs.
COMMUNITY STANDARDS
What is happening with the Modifications Committee and modification applications?
As a result of CA facility closures, the Modifications Committee can’t meet, but they have approved an alternate process for the duration of the current situation. The committee appointed members of the Community Standards Department staff to serve as a proxy for the committee. The proxy committee has been delegated all necessary authorities and will continue to meet according to the published meeting schedule for the Modifications Committee. Applications may only be submitted through the mail, email ([email protected]) or a fax (512-948-7681). Email is the preferred method. Permits will be issued on Thursdays according to the published meeting schedule. The dates for all current permits, initial landscaping plans and Notice of Violation letters are extended 60 days.
I have turned in a modification application and I need to pay the $30 fee. How can I do this?
The Community Standards Office will send a list of outstanding fees to Cynthia Chapman. She will reach out to you via phone and can take credit card information over the phone.
