Page 9 - February Sun Rays
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CA NEWS
Smart 911 Town Hall Let’s Communicate!
Presented by the Emergency Jim Romine, Executive Director
Management Committee
Thursday, Feb. 2, 9 a.m. SCB 2016 Resident Satisfaction
Smart 911 is a service that allows Survey results to be presented
residents to create a free safety profile at Board Workshop
for their household that includes any
information they want first responders In October 2016, the Community working full time and 10% part time.
to have in the event of an emergency. Association (CA) distributed the
In the event that this household dials Resident Satisfaction Survey to The results of the survey are distributed
9-1-1 from a phone associated with their determine resident satisfaction relative to CA management, staff and the Board
safety profile, their profile is immediately to the various programs, products, of Directors. This information will help
displayed to the 9-1-1 call taker providing facilities and services of the CA. We the Board and management identify
additional information that can be used hired Pyle Research of Austin, Texas areas were the CA is performing well
to facilitate the proper response to the to conduct this survey. All residents and areas where the CA may make
proper location. While the program has were encouraged to complete the survey improvements. In fact, the survey
not yet launched, the City of Georgetown online and hard copies were offered results will provide a foundation or
is working to integrate the program at the Social Center Monitor’s desk benchmark in developing an action plan
into its Emergency Services System by for those not wishing to complete the to improve the CAs services and resident
early 2017. This program supplements electronic version. satisfaction in 2017.
the emergency information stored in
the plastic bag in/on your fridge. Join The survey was a multi-paged Overall, 87.2% of residents responding
the EMC and the Georgetown Office of document divided into several sections to the survey rated their experience
Emergency Management to learn more that corresponded with the various with the general operations of the CA a
about this new initiative. departments of the CA, including the four or five, using a five-point scale in
CA Board, Landscaped Maintained which one means “poor” and five means
Coffee with Homes and the two on-site restaurants. “outstanding.”
Chief Nero Additionally, we kept the demographics
section used in previous years which The results from the 2016 survey were
Wednesday, Feb. 22 provided us with some interesting data. generally more positive than the 2014
8:30 - 11 a.m., CCF/G results. Reviewing the overall experience
Come visit with Georgetown Police The CA received 2,344 completed measure along with the five key metrics
Chief Wayne Nero and members of surveys and approximately 200 surveys across the 12 program areas covered in
his senior staff for an open meeting which were partially completed. The the survey, 48 of the 61 metrics showed
during which Sun City residents profile of the respondents included the improvement over the 2014 results.
may ask questions, share a cup of following characteristics:
coffee and enjoy some fellowship Pyle Research will be presenting the
with “Georgetown’s Finest.” Chief – 53% female/47% male. findings of the 2016 Satisfaction Survey
Nero will address general concerns, at the Feb. 9 Board Workshop. Following
answer questions, and share ongo- – 56 neighborhoods were represented. that presentation to the Board, the
ing efforts and initiatives. This survey results will be posted on the CA’s
meeting is open to all residents. – Two-thirds of the respondents have website for resident review.
lived in Sun City Texas for four years
ONLINE: SCTEXAS.ORG or longer. In closing, I thank those residents who
took the time to complete and return
– 54% own a golf cart and 32% play golf. the survey. I also want to assure all
residents that the survey results and
– The majority (28%) were between 70 comments have been reviewed and that
and 74 years of age. the information will be used to help the
CA improve its programing and services
– 61% have no pets while 26% have one in the future.
and 13% have two.
– Jim
– 80% have two people living in their
home.
– 86% are not working while 4% are
FEBRUARY 2017 SUNRAYS | 7
